How to View Your Submitted Tickets

PDF version of this guide is attached at the bottom of the page. 

At any time, you can log into the DeepSea Support Portal to view all the tickets you have submitted and monitor their status status. To view your tickets, follow these steps:

1. Visit https://deepsea.freshdesk.com and log in with your registered account credentials.

2. On Home page click either on the View all tickets or Tickets located at the top right corner of the page, as shown below:

3. You will see a list of all tickets you have submitted. Each ticket entry shows basic information such as the ticket title, unique ticket number, date submitted, and current status. 

4. You can filter, sort, or export your tickets using the tools on the right side of the page. Use the status drop-down menu on the right to filter tickets by their current status:

1. All Tickets: Shows every ticket you’ve raised regardless of status.

2. Open or Pending: Tickets that are currently open or await your response or the response of a third party (if applicable).

3. Resolved or Closed: Tickets for which a solution has been provided or confirmed closed by you.

5. Click on a ticket to view detailed information, including:

1. Full conversation history between you and the support team

2. Support team replies and notes

3. Any attached files or screenshots

4. The current ticket status and priority

6. Frequently check your tickets to stay updated on progress, upcoming requests for information, or resolutions.

Want to learn more? Watch the video below on how to use the DeepSea Support Portal.