If you are unable to access the internet, please use the attached Excel template to submit your support request. When submitting your ticket this way, make sure to also attach the ECDIS file that contains the relevant route(s) related to your issue.
About the Template
The template includes multiple tabs to help you accurately categorize your request. Please select the appropriate tab from the following options based on the nature of your request:
- Manual Re-optimisation request (Remote Optimisation)
- Incident
- Feature Request
- Question
Ensure all relevant fields in the chosen tab are filled out completely and accurately to facilitate a timely and effective response from the support team.
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